Thank you for choosing Journey South.

These booking conditions explain how we work and what you can expect from us. By confirming a booking with Journey South (Pty) Ltd (Company Number 2017/025841/07), registered at 8 Emerald Drive, Noordhoek, Cape Town, South Africa (“Journey South”, “we”, “us”, “our”), you agree to these terms. Please read them carefully.

Our Role

Journey South acts as a travel advisor and booking agent.

We design itineraries and provide professional travel planning and advisory services.

We act as an agent when arranging accommodation, transport, excursions and other travel services supplied by third parties.

Contract Formation

Your proposed itinerary will be sent to you for review.

A binding agreement comes into place once you confirm your itinerary in writing and pay the required deposit.

You confirm that you have authority to accept these terms on behalf of all travellers in your group.

Please check your booking confirmation carefully and notify us immediately of any errors. Late notifications may result in additional costs.

Pricing and Payments

A deposit of 30% of the total trip cost is required to confirm your booking.

The balance is due 6 weeks before departure, unless advised otherwise. If final payment is not received by the due date, we may treat the booking as cancelled.

Prices are based on current exchange rates, taxes and supplier costs at the time of quotation. We reserve the right to adjust prices prior to final payment where exchange rates, taxes, fuel costs or supplier charges change.

Payments may be made by bank transfer or secure online card payment. Card payments may attract a processing fee.

Changes or Cancellations by You

Changes

All change requests must be made in writing by the lead traveller.

While we will do our best to assist, changes are subject to availability and may result in additional supplier charges, which will be passed on to you.

Cancellations

Journey South works with a wide range of third-party suppliers, each with their own cancellation policies. These policies vary by country, supplier and timing.

If you cancel, we will work with the relevant suppliers to maximise any refunds available, where possible. Any refunds are strictly subject to the applicable supplier terms.

Where a refund is due, any costs incurred in facilitating that refund, including payment gateway fees, bank charges, foreign exchange costs or transaction fees, will be for the account of the client and may be deducted from the refund amount.

Journey South’s Travel Advisory and Planning Fee is non-refundable once work has commenced.

We strongly recommend comprehensive travel insurance that covers cancellation and curtailment.

Accuracy of Information Provided

You are responsible for ensuring that all information provided to Journey South is accurate and complete, including traveller names, dates of birth, passport details, medical information and special requirements.

Journey South will not be liable for errors, delays or losses resulting from incorrect or incomplete information supplied by you.

Changes by Us

While we aim to deliver your itinerary exactly as planned, changes may occasionally be necessary due to availability, weather, operational or safety reasons. We will notify you of any material changes as soon as reasonably possible.

Travel Insurance

Comprehensive travel insurance is essential. Your policy should cover medical emergencies, trip cancellation or curtailment, loss or theft of belongings, personal liability and any higher-risk activities included in your itinerary.

We may request proof of insurance prior to travel.

Force Majeure

Journey South cannot be held liable for events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, civil unrest, strikes or government actions.

In such circumstances, refunds and recovery of costs are subject to third-party supplier terms.

Car Hire (if applicable)

If your itinerary includes car hire, we will highlight key conditions where possible. You are responsible for meeting local requirements and checking the vehicle and documentation on collection. Journey South is not responsible for issues arising at the rental desk or after vehicle return.

Flights

International flights are arranged directly by you unless otherwise agreed. Where Journey South assists with regional or internal flights, the applicable airline terms and conditions will apply and will be confirmed at the time of booking.

Passports, Visas and Entry Requirements

You are responsible for ensuring that all passports, visas, vaccinations and entry requirements are valid for each destination.

No refunds will be given for travel disruption resulting from documentation issues.

Liability

Journey South is not responsible for the acts, omissions or performance of third-party suppliers. While we take great care in selecting our partners, we do not operate the accommodation, transport or activities provided.

Journey South shall not be liable for injury, loss, damage, delay or inconvenience caused by circumstances outside our control or by third parties.

To the fullest extent permitted by law, Journey South’s total liability shall be limited to the Travel Advisory and Planning Fees paid by the client.

Risk and Safety Acknowledgement

Some itineraries include activities with inherent risks, including safaris, bush walks and light aircraft travel in remote areas. By booking, you acknowledge these risks, confirm that you are fit to participate, and accept responsibility for your safety. You must ensure your insurance policy covers these activities.

Complaints

Any complaints must be raised as soon as reasonably possible during travel, or no later than 7 days after completion of travel, to allow us to investigate with suppliers.

Data Protection

We process personal data solely for the purpose of arranging travel services and in accordance with applicable data protection laws.

Governing Law and Jurisdiction

These booking conditions are governed by the laws of South Africa, and the courts of South Africa shall have exclusive jurisdiction.

Final Notes

A summary of key booking terms will be shared with your itinerary. These full booking conditions are always available on our website or on request. If you have any questions, please contact us before confirming your booking.

Last Updated: Feb 2026