Privacy Policy.

This is the privacy policy of Journey South SA, Company Number 2017/025841/07, whose registered office is 8 Emerald Drive, Noordhoek, Cape Town ("JSL", "we", "us", "our").

If you have any queries in relation to this privacy policy, please email us at polly@journeysouth.travel or call us on +27 83 979 1987.

What is the purpose of this privacy policy?

At Journey South we are very serious about protecting your privacy. Your trust is our most important asset. This privacy policy explains what personal data Journey South may collect from you and why, and what we will do with this data.

We shy away from invasive marketing or any data collection that would betray your privacy or trust. We will only collect the minimum needed to carry out the task at hand. When anonymous, aggregated data will suffice, we will always choose that.

We will only process your personal data as set out in our privacy policy or otherwise notified to or agreed by you, or as we are otherwise permitted to do in accordance with data protection laws.

What personal data will we collect from you and how?

In order to respond to an enquiry, process and fulfil your booking or send you information we feel will be of use, we need to collect personal data from you. When we refer to personal data, we mean any information which relates to an identified or identifiable individual. Where we refer to process or processing, we mean anything which we may do with your personal data including collecting, storing, using, disclosing to third parties and erasing it.

You may provide or we may otherwise obtain personal data in various ways. This may be as a result of our direct communications or through a third party such as a travel agent. The personal data we collect may include names and contact details (such as telephone numbers, postal and email addresses) and credit/debit card or other payment information. It may also include special categories of personal data such as information concerning your health.

Please do not provide your personal data to us if you are not happy for us to process this information in accordance with this privacy policy.

Examples of when and how we may collect your personal information include:

• If you order a brochure or newsletter we will ask for your name, address and email address.
• If you submit a trip enquiry form we will ask for your name, telephone number and email address.
• If you want to make a booking with us, we will ask for the personal information of all persons travelling.
• If you submit a resume to us, we will ask for your name and email address.
• If you submit feedback to us, we will ask for your name and email address.

What are special categories of personal data?

Personal data which concerns your health or which reveals your racial or ethnic origin, religious beliefs or your sexual orientation are special categories of personal data. Generally speaking, the processing of special categories of personal data requires your explicit consent.

Information concerning any disability, medical condition, restricted mobility or other health issue, as well as dietary restrictions which may disclose your religious beliefs, are special categories. We will ask for your consent to process this information at the time you make your booking or enquiry.

Is there any other personal information you may collect about me?

In addition to asking you to submit personal data, we may collect information about you automatically when you visit our website, using cookies and web beacons. A cookie is a small text file placed on your device by your browser. Most browsers accept cookies automatically, but you can alter the settings to erase or prevent them. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive.

Information collected by cookies and web beacons is not personally identifiable — it includes general information about your computer settings, your connection to the internet, IP address, browsing patterns and geographical location.

Who will we provide your personal data to?

Where you make a booking or enquiry, appropriate personal data will be passed to relevant suppliers (such as guides, hotels and car rental companies) and any other third party (such as banks and/or credit card companies) who need this information so that your chosen arrangements can be booked and provided.

We only provide third parties with the personal data they require to deliver their services. We take appropriate steps to ensure that anyone to whom we pass your personal data agrees to keep it secure and only uses it for the purpose of providing their services.

How do we protect your personal data?

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Can we use your personal data to send you information about our services in the future?

We will only retain and use your personal data for marketing purposes where you have specifically consented or we are permitted to do so in accordance with data protection laws. You will always be given the opportunity to opt out of email marketing.

How can you find out what information we are holding about you?

You are entitled to ask us (by letter or email) what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. No fee will be charged for responding to this request unless it is obviously unfounded or excessive.

What if the personal data we hold is inaccurate?

If you believe this is the case, please tell us by letter or email as soon as possible. We will rectify the problem within one month, or within three months if the rectification request is complex.

How long can we retain and process your personal data?

We will not process your personal data in a form which enables you to be personally identified for any longer than is necessary in order to fulfil the purpose for which it was originally collected. Where you have provided your personal data to enable us to provide holiday arrangements, we are entitled to retain this information for a period of ten years after the end of those arrangements.

Can you ask us to delete your personal data?

Yes, you can ask us to erase or remove your personal data and we will be happy to make these changes.

Can this privacy policy be changed?

Yes, from time to time we may need to make changes to this privacy policy. The latest version will always be on our website.