Thank you for choosing Journey South. These booking terms and conditions set out the basis of your agreement with Journey South (Company Number 2017/025841/07), registered at 6 Rupert Way, Noordhoek, Cape Town (“we”, “us”, “our”). Please read them carefully. By confirming a booking with us, you agree to these terms.

1. Contract Formation

Your proposed itinerary will be sent to you for review. Once you confirm your acceptance in writing and pay the required deposit, we will issue a booking confirmation. At this point, a binding contract will exist between you (as the lead traveller) and us. You confirm that you have the authority to act on behalf of all members of your group.

Please check your confirmation carefully and notify us immediately of any discrepancies. Delays in flagging issues may result in additional costs for changes.

2. Pricing and Payments

You will be advised of the total trip cost before confirming your booking. A deposit of between 25% and 50% of the total trip price is required to confirm your booking. In some cases, we may require a higher deposit if requested by suppliers.

The balance is due 6 weeks before departure. If not received by then, we may treat the booking as cancelled and apply cancellation charges.

We accept payment by bank transfer or credit card. Credit card payments may incur a processing fee.

3. Changes or Cancellations by You

Changes

We will try to accommodate any requested changes, but they must be made in writing by the lead traveller. Changes may incur charges from suppliers, which we will pass on.

Cancellation

Cancellations must be received in writing. The following charges apply:

• More than 12 weeks before departure: 25%

• 9 to 12 weeks: 60%

• 5 to 8 weeks: 80%

• 4 weeks or less: 100%

We recommend comprehensive travel insurance that covers cancellation.

4. Changes by Us

While we strive to deliver exactly what’s planned, adjustments to itineraries or services may occasionally be necessary. We’ll inform you of any major changes as soon as we can.

5. Insurance

Travel insurance is essential. We strongly recommend it covers medical emergencies, trip cancellations, curtailment, loss of property, personal liability, and participation in higher-risk activities such as safaris, bush walks, and light aircraft transfers. We may request proof of insurance prior to departure.

6. Force Majeure

We cannot accept liability for events beyond our control that affect your travel plans. These include, but are not limited to: natural disasters, weather, pandemics, civil unrest, strikes, and government actions. No refunds or compensation can be provided in such cases.

7. Car Hire (if applicable)

If your itinerary includes car hire, we’ll highlight key terms (e.g. one-way fees, driver age limits). You are responsible for meeting local requirements and checking documentation upon collection. We cannot be held liable for any issues that arise at the rental desk or after the vehicle is returned.

8. Flights

International flights must be arranged by you directly. Journey South may arrange regional flights as part of your itinerary. In such cases, we will confirm details and booking terms at the time of reservation.

9. Passports, Visas, and Entry Requirements

You are responsible for ensuring your documents and entry requirements are in order for each destination. No refunds will be given if entry is denied or travel is disrupted due to documentation issues.

10. Our Role and Liability

Journey South acts as a tour planner and organiser. We do not directly operate the accommodation, transport or services you receive. While we select partners carefully, we are not liable for acts or omissions by third-party providers.

We are not responsible for injury, loss, damage, delay or inconvenience caused by factors outside our control, including those caused by third parties.

11. Risk and Safety Acknowledgement

Some itineraries include activities that carry inherent risks — including safaris, bush walks, and light aircraft travel — often in remote areas. By booking, you acknowledge these risks and confirm you are physically and mentally fit to participate. You accept responsibility for your safety during such activities and must ensure your insurance policy covers them.

12. In-Trip Support

We offer telephone support while you are travelling. If you encounter difficulties, we will do our best to assist in coordinating solutions, including changes or emergencies. However, this support does not imply liability for the actions of third parties or circumstances beyond our control.

13. Disputes and Jurisdiction

Any disputes arising under these terms shall be governed by UK law. If you are dissatisfied with any aspect of your trip, please raise it with us as soon as possible so we can attempt to resolve it promptly.

Final Notes

A summary of key booking conditions will be provided alongside your itinerary. Full terms will be accessible at all times via our website or on request.